Telehealth is here to stay and an intuitive platform is making it secure and easy to use.
Telehealth is convenient; it lets patients see their doctor from the comfort of their home and on their schedule. According to the Harvard Business Review, virtual care represented less than 1% of overall healthcare volume before the COVID-19 pandemic, but of May 2021, 88% of consumers reported having used telehealth services in the previous year.
Intuitive virtual care
“BlueJeans by Verizon, and Verizon as a whole, can offer not only the telehealth platform but the connectivity and the devices,” said Danielle Preizler, Senior Product Manager for BlueJeans Telehealth. “There aren’t many organizations that can say they can offer all three in order to provide and be a true digital partner to these healthcare organizations.”
BlueJeans Telehealth, a HIPAA-ready and intuitive virtual care platform, helps providers easily and securely connect remotely with patients with high-quality video and audio.
The platform, developed with patients of all ages and tech abilities in mind, provides a well-rounded user experience that emulates an in-person visit.
Here’s how it works:
Patients can start by simply clicking a link and accessing their appointment directly from their computer or mobile device’s browser — there’s no setup or app download necessary.
The check-in experience starts with a personalized message from the provider, helping patients know they’re in the right place. Patients can add any health concerns or symptoms they want to discuss with the doctor, and they’ll have the opportunity to upload or live-capture an image, such as a skin lesion. And while they’re waiting, patients can view educational or entertainment options on their screen, which keeps them from exiting the appointment before the doctor arrives.
Patients using an iOS device will be able to link their Apple Health data. This is a solution to one of the challenges of virtual visits; the inability to check a patient’s vitals, such as their heart rate. By linking with the Apple Health app, Blue Jeans allows patients to share certain categories of their last 30 days of app data, such as heart rate, step count, sleep data, blood pressure, and blood glucose levels. Having all of a patient’s health data immediately available helps patients and providers make informed health decisions.
Workflow integration
BlueJeans Telehealth is helping health organizations integrate this patient-centric experience directly into the providers’ existing tools and workflow.
The platform’s screen share and annotation mode allow providers to share and review medical records, such as x-rays, with the patient. Other functions include chat; closed captioning, which helps patients who have difficulty hearing; and a collaboration board, which works well for clinical consultations, as well as for patients in group settings like behavioral health. Additionally, BlueJeans Telehealth offers interpreter integrations to enable patients and providers that speak different languages with the ability to communicate with one another.
The platform also integrates with leading electronic health record (EHR) and health app providers for a streamlined experience. The HIPAA-ready platform allows providers to download or write back certain data, such as health concerns or images from the televisit, back to the EHR. And BlueJeans wipes that data once the virtual visit is over, offering an added layer of security and peace of mind.
Digital partner
BlueJeans Telehealth is a digital partner poised to help providers enhance their virtual care to connect patients with the trusted physician they’ve been seeing for years.
The ability to offer virtual care is essential for modern healthcare. If a provider isn’t currently offering virtual care that patients want, those patients may choose on-demand services to have virtual visits with a doctor they don’t know or switch to a provider that has a virtual care strategy. Lesser retention is not only bad for providers; it can mean worse outcomes for patients, too.
BlueJeans Telehealth received the Best of Enterprise Connect 2021 award. The purpose-built, virtual care solution can drive better patient interactions, helping produce better patient outcomes.
“If we can provide a purpose-built solution that helps promote those positive clinical outcomes, that’s really the goal,” Preizler said.
To learn more about BlueJeans by Verizon, visit bluejeans.com/products/telehealth.
